Joom Tracking
Joom Tracking
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Company Overview
The company supports businesses in managing cross-border e-commerce shipments through digital tracking solutions. Partnered with carriers like GLS, Poste Italiane, and Hermes, their tools consolidate international parcel data into a unified dashboard. Users input tracking numbers to view real-time progress across air, ground, and maritime routes. Clients analyze trends such as frequent delays in specific regions or carrier performance gaps. Over time, businesses refine shipping strategies using historical data on customs clearance or last-mile handovers. Integration with e-commerce platforms allows automatic synchronization of order statuses, reducing manual checks.
Services
Their software retrieves parcel details from global carriers, including Hermes, GLS, and Poste Italiane, translating raw data into actionable insights. Clients configure alerts for exceptions like missed delivery windows or customs holds. A tracking number entered once populates updates across all linked carrier systems, including niche providers like Yun Express. The platform maps delivery routes visually, highlighting bottlenecks between warehouses and end users.
Users compare carrier reliability metrics, such as Joom’s average delivery times versus regional competitors. APIs connect the tool to online marketplaces, enabling automatic order status emails for customers. Custom reports break down costs per shipment stage, identifying inefficiencies in logistics partnerships. Third-party developers enhance functionality through plugins for regional carriers like SDA or Bartolini.
Contact
For support with tracking numbers, delivery timelines, or technical issues, consult the company’s official website. Navigate to the “Contact Us” page for the following details:
Headquarters address – Portugal:
Av. Duque de Loulé 110, 1050-085 Lisbon, Portugal
Registered address – Latvia:
Gustava Zemgala 78, Riga, LV-1039, Latvia
Customer service (USA) – Phone: Toll-free 1-844-535-5666
Latvia support: +371 2-733-6610
Email addresses:
- General support: [email protected]
- Privacy/legal inquiries: [email protected]
Direct inquiries may include requests for integrations with local carriers like Poste Italiane or troubleshooting parcel status discrepancies.